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Our Policy

SALON POLICY

Bookings Process

  1. All ongoing appointments with us require a booking fee of £12.50 per half an hour booked out of the diary. This needs to be received before any appointments are booked out in the diary. 

  2. Absolutely no appointments will be held/booked without this being paid so that the process is fair for everyone

  3. You are more than welcome to ask for availability or view it on our online booking system, however, please note that this is subject to availability. Therefore, if you leave it days to pay the booking fee for example, then you run the risk of losing the slot to someone else.  Unfortunately, at this point there would be nothing we can do, so to prevent this, please ensure that you pay your booking fee as soon as you know the slot you want. If you are really struggling with viewing or paying on the booking system we will send you a secure link via Stripe to pay this or if you are someone that struggles with online payments you can arrange a call to pay over the phone. If you wish to book your next appointment slot in advance at your appointment and pay your booking fee at the same time, that is absolutely fine too

  4. Booking fees paid will be deducted from the overall appointment bill. If you wish to book your next appointment slot in advance at your appointment and pay your booking fee at the same time, that is absolutely fine too

Cancellations Policy

 

  1. All booking fees are strictly non-refundable.

  2. Bookings are transferable ONLY ONCE and this must be done with at least 5 working days’ notice.

  3. If you need to change/swap your appointment with less than 5 working days’ notice, this will mean your booking fee is forfeited and will not be transferred to another date or refunded.

  4. If less than 24 hours’ notice is given, as well as the booking fee being forfeited, the remaining balance will be required before another appointment can be booked. The next appointment will also require the usual booking fee.

If you wish to change/remove/add any service i.e., cuts, curling, or you have removed your extensions so require a refit (i.e., not standard maintenance), you must let us know more than 5 working days before your appointment, otherwise, it is more than likely we would either:

i) not be able to offer this if it requires more time

OR

ii) not be able to offer this if it requires more time

 

6. Please note, no shows/multiple cancellations will result in no further bookings being taken without full payment up front, which will be non-refundable or transferable

 

ON THE DAY OF YOUR APPOINTMENT

 

Please arrive on time to ensure you receive your full service. If you are running late, we will do everything we can to accommodate you. If you are excessively late, please bear in mind that we may have to reschedule your appointment.

 

We regret that we cannot be responsible for loss or damage of personal articles. Please keep all valuables with you during your service.

METHOD OF PAYMENT

We accept Visa and MasterCard, cash, or debit cards.

 

We do not accept personal cheques, PayPal, or bank transfers.

SALON TERMS & CONDITIONS

You are advised to read all aftercare information provided and follow this. Authentic Locks will take all possible steps to ensure that you understand using the correct aftercare products are essential and that you are responsible for these being used at all the times. Authentic Locks take no responsibility if any damage or injury is caused by failing to follow aftercare instructions.

 

We do proactively promote to all our customers that regular maintenance is required to keep my extensions/hair/hair system at its best and that required removal/refit must be carried out by a professional within the recommended timescales.

 

Authentic Locks are an excluded liability to the fullest extent permitted by law.

 

If you are unhappy with anything within your service from Authentic Locks you MUST tell us at the time of the service to enable us to rectify it. If you do not discover until after that day that you are unhappy with your hair then you must contact us within 48 hour to arrange to re visit the salon to allow us the opportunity to rectify it, in this case you must not remove/alter any of the given service until we have physically seen the hair (photographs are not acceptable).

 

If you do not follow the above you are not entitled to any replacement/re-do as you are paying for the service, and hair products falls under strict hygiene regulations. Please also ensure you understand that you are not able to seek a re-do or replacement if you feel the service is “just not for me”.

 

Please be aware any made to order items are strictly non-refundable and are only able to be replaced or re-made if the item is specifically faulty. Alterations are of course available if possible. Please ensure you fully confirm and clarify any queries or requests regarding made to order items before the manufacture of your item commences.

BOOKING POLICY

Consultations are free. However, a booking fee is taken to book time out the diary to assess your needs. This booking fee is knocked off any service booked.

 

If you are unsure of whether you are interested in proceeding with a service you are more than welcome to contact us to have an initial chat about the service of interest or pricing queries beforehand. However please note we cannot give out accurate quotations or specific advice without seeing you for a consultation. 

 

Hair Loss Consultation booking fee – £35

 

Hair Extensions booking fee – £20

 

For booking general appointments the below applies:

 

1) All ongoing appointments with us require a booking fee of £12.50 per half an hour booked out of the diary. This needs to be received before any appointments are booked out in the diary.

 

2) Absolutely no appointments will be held/booked without this being paid so that the process is fair for everyone

 

3) You are more than welcome to ask for availability or view it on our online booking system, however, please note that this is subject to availability.  Therefore, if you leave it days to pay the booking fee for example, then you run the risk of losing the slot to someone else.  Unfortunately, at this point there would be nothing we can do, so to prevent this, please ensure that you pay your booking fee as soon as you know the slot you want.

 

If you are really struggling with viewing or paying on the booking system we will send you a secure link via Stripe to pay this or if you are someone that struggles with online payments you can arrange a call to pay over the phone. If you wish to book your next appointment slot in advance at your appointment and pay your booking fee at the same time, that is absolutely fine too

4) Booking fees paid will be deducted from the overall appointment bill.

 

If you wish to book your next appointment slot in advance at your appointment and pay your booking fee at the same time, that is absolutely fine too.

CANCELLATION POLICY

1) All booking fees are strictly non-refundable.

 

2) Bookings are transferable ONLY ONCE and this must be done with at least 5 working days’ notice.

 

3) If you need to change/swap your appointment with less than 5 working days’ notice, this will mean your booking fee is forfeited and will not be transferred to another date or refunded.

 

4) If less than 24 hours’ notice is given, as well as the booking fee being forfeited, the remaining balance will be required before another appointment can be booked. The next appointment will also require the usual booking fee.

 

5) If you wish to change/remove/add any service i.e., cuts, curling, or you have removed your extensions so require a refit (i.e., not standard maintenance), you must let us know more than 5 working days before your appointment, otherwise, it is more than likely we would either:

 

  1. i) not be able to offer this if it requires more time

OR

 

  1. ii) you may still be charged for the full-service cost/lost time, if you are having an incomplete service for the time that was booked out.

6) Please note, no shows/multiple cancellations will result in no further bookings being taken without full payment up front, which will be non-refundable or transferable